Privacy Policy

Last updated: 1 January 2026 | Version 1.0

1. Who We Are

ResinPlanner.co.uk ("we", "us", "our") operates the website resinplanner.co.uk. We are a UK-based lead generation and information service for homeowners seeking resin driveway installation quotations.

For the purposes of UK data protection law, we are the Data Controller of the personal data you provide to us. You can contact us regarding data matters at: privacy@resinplanner.co.uk

2. What Personal Data We Collect

We collect the following categories of personal data when you submit an enquiry through our website:

• Identity data: First name, last name
• Contact data: Email address, telephone number, postcode/address
• Project data: Driveway type preferences, approximate size, base condition, project timeline, and any additional notes you provide
• Consent records: Whether you have consented to having your details shared with third-party installers
• Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform (collected automatically via cookies and server logs)
• Usage data: Information about how you use our website, including pages visited and links clicked

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you — when you complete and submit an enquiry form on our website
• Automatically — through cookies and similar tracking technologies when you visit our website (see our Cookie section below)

4. How We Use Your Data

We use your personal data for the following purposes and on the following legal bases:

• To fulfil your enquiry request (Legitimate Interest / Consent) — When you submit a quote enquiry, we process your data to match you with suitable resin driveway installers in your area. Where you have consented, we share your data with up to 3 vetted partner contractors.
• To communicate with you (Legitimate Interest / Contract) — We may send you a confirmation email upon submission of your enquiry.
• To improve our website (Legitimate Interest) — We use anonymised usage data to understand how visitors use our site and to improve content and functionality.
• To comply with legal obligations (Legal Obligation) — We retain certain records to comply with UK law.

5. Sharing Your Data with Third Parties

This is important. Please read carefully.

ResinPlanner.co.uk operates as a lead generation service. The core purpose of our enquiry form is to connect you with resin driveway installers. When you submit an enquiry and consent to data sharing:

• Your contact details (name, phone number, email, postcode) and project information will be passed to up to 3 vetted resin driveway installation companies operating in your geographic area
• These partner companies are independent third parties who are not employed by or agents of ResinPlanner.co.uk
• Partner companies may contact you by telephone and/or email to arrange a site survey and provide a quotation
• Partner companies are required to handle your data in accordance with UK GDPR and their own privacy policies
• We may also share data with third-party service providers who assist in operating our website (e.g. hosting providers, analytics services), under data processing agreements

We do not sell your data to unvetted third parties. We do not share your data with companies unrelated to the provision of resin driveway installation services.

Withdrawing Consent: If you have consented to data sharing and wish to withdraw this consent, please contact us at privacy@resinplanner.co.uk. Please note that if your details have already been passed to an installer, we cannot control that installer's subsequent communications — you should contact them directly to opt out.

6. How Long We Keep Your Data

• Enquiry data: We retain your enquiry information for up to 24 months from the date of submission, after which it is deleted or anonymised.
• Consent records: We retain records of your consent for the duration of our data retention period as evidence of lawful processing.
• Technical/log data: Typically retained for up to 12 months.

7. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of access — You can request a copy of the personal data we hold about you
• Right to rectification — You can ask us to correct inaccurate data
• Right to erasure — You can ask us to delete your data in certain circumstances
• Right to restrict processing — You can ask us to limit how we use your data
• Right to data portability — You can ask for your data in a portable format
• Right to object — You can object to processing based on legitimate interests
• Right to withdraw consent — Where we rely on consent, you can withdraw it at any time

To exercise any of these rights, please contact us at privacy@resinplanner.co.uk. We will respond within one calendar month.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies to improve your experience and help us understand how visitors use the site. Cookies are small text files stored on your device. We use:

• Essential cookies — Required for the website to function. No consent required.
• Analytics cookies — We may use tools such as Google Analytics to collect anonymised usage data. These cookies require your consent.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These include secure server infrastructure, encrypted data transmission (HTTPS), and access controls. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

11. Children's Privacy

Our website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a revised "last updated" date. For significant changes, we will take steps to notify you where possible.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: privacy@resinplanner.co.uk
• Website: resinplanner.co.uk